Privacy Policy

Last updated: May 31, 2024

This privacy policy ("Policy") explains how Teleaze, its subsidiaries and affiliates ("Teleaze", "we", "us", "our") processes Personal Data that Teleaze collects from you.

This Policy applies to all the products, services, websites, and apps offered by Teleaze and its affiliates/partners, except if specified otherwise. In this document, we explain what personal information of yours will be collected when you access the Services, how such Personal Data will be used, when it might be disclosed, and how you can control the collection, correction, and/or deletion of your Personal Data.

1. Definitions

"Controller" means the natural or legal person, public authority, agency, or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.

"End-User" means any person or entity with whom the Subscriber interacts using the Service(s).

"Personal Data" means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

"Service(s)" means the services offered by Teleaze through their proprietary collaborative customer onboarding platform.

"Subscriber" means the natural or legal person that has subscribed to the Service(s) by signing up to the Service(s).

"Website(s)" means the website(s) that Teleaze operates.

2. How is your data collected?

2.1. You directly provide Teleaze with most of the data we collect. Teleaze collects Personal Data from you when you:

• (a) subscribe for any of Teleaze's Service(s) by signing-up;
• (b) use or view Teleaze's Website which may result in Personal Data being collected via your browser's Cookies;
• (c) submit web forms on our Website(s) or as you use interactive features of the Websites, including participation in surveys, contests, promotions;
• (d) request customer support, or otherwise communicate with us; or
• (e) when you use the Service(s), Teleaze automatically collects information on the type of device you use, and the operating system version, to perform our agreement with you.

2.2. Teleaze may also receive your Personal Data indirectly as follows:

• (a) from third party sources like databases and social media but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us;
• (b) if you authorize Teleaze to connect with a third-party service, Teleaze will access and store your name, email address(es), country, and other Personal Data that the third-party service makes available to Teleaze, and use and disclose it in accordance with this Policy.

2.3. The Website includes social media features and widgets that are either hosted by a third-party or hosted directly on the Websites and your interaction with these social media features and widgets is governed by the privacy statement of the companies that provide them. You should check your privacy settings on these third-party services to understand and change the information sent to Teleaze through these services. This data may be combined with the other information Teleaze collects and might include aggregate level or specific data.

3. Processing of Personal Data

3.1. Teleaze processes your Personal Data in the following scenarios:

• (a) to facilitate your access and use of the Websites and Services;
• (b) to improve the Websites and the Services;
• (c) to process and complete payment transactions;
• (d) to provide onboarding services, customer success services, customer service and support;
• (e) to market and advertise in compliance with applicable law;
• (f) to perform analytics in connection with the Website and Services;
• (g) to investigate and prevent fraudulent transactions, unauthorized access to the Websites and Service(s), and other illegal activities;
• (h) to personalize the Websites and Service(s);
• (i) in the event Teleaze merges with or is acquired by another company, sells Teleaze's Websites, or business units, or if all or a substantial portion of Teleaze's assets are acquired by another company. In such cases, your information will likely be one of the assets that is transferred; and
• (j) for other purposes for which Teleaze obtains your consent.

3.2. Legal basis for processing (UK and EEA Region). If you are a data subject from the UK or European Economic Area, Teleaze's legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which Teleaze collects it.

Teleaze will normally collect Personal Data from you only where it needs it to perform a contract with you, where the processing is in Teleaze's legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where Teleaze has your consent. In some cases, Teleaze may also have a legal obligation to collect Personal Data from you. If Teleaze processes Personal Data with reliance on your consent, you may withdraw your consent at any time.

If you have questions or need further information concerning the legal basis on which Teleaze collects and uses your Personal Data, please contact Teleaze by emailing at [email protected].

4. Sharing of Personal Data

4.1. You acknowledge that Teleaze will share your Personal Data with third-party service providers so that they may offer you Teleaze's Service(s) and/or to send information or updates to the Service(s) if you are a Subscriber.

4.2. When Teleaze processes your order where you are a Subscriber, it may send your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

4.3. Teleaze shares Personal Data with our third-party service providers that host and maintain the Teleaze Websites, applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or process your Personal Data for the purpose of providing these services for us.

4.4. Teleaze may share your Personal Data with third-party providers for marketing purposes in compliance with laws applicable in this regard.

4.5. Teleaze may be required to disclose your Personal Data in response to (a) lawful requests by public authorities, including to meet national security or law enforcement requirements and/or (b) subpoenas, court orders, or legal process, or to establish or exercise Teleaze's legal rights or defend against legal claims.

4.6. Teleaze may also share Personal Data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Teleaze's terms, or as otherwise required by law.

5. Retention of Personal Data

5.1. Teleaze retains the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data.

5.2. In the absence of a need to retain Personal Data under Clause 6.1. above, Teleaze will either delete or aggregate it or, if this is not possible then Teleaze will securely store your Personal Data and isolate it from any further processing until deletion is possible.

5.3. You can request Teleaze for access, correction, update or request deletion of your Personal Data.

6. Security of Personal Data

6.1. Teleaze uses appropriate technical and organizational measures to protect the Personal Data that it collects and processes.

6.2. The measures Teleaze uses are designed to provide a level of security appropriate to the risk of processing your Personal Data.

6.3. If you have any questions about the security of your Personal Data, you can contact us at [email protected].

7. Your Privacy Rights

7.1. You have the following data protection rights:

• (a) You can request access, correction, updates or deletion of your Personal Data.
• (b) You can object to processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
• (c) If we have collected and process your Personal Data with your consent, then you can withdraw your consent at any time.
• (d) You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

8. Children’s Privacy

8.1. Teleaze does not knowingly collect or process Personal Data from anyone under the age of sixteen (16). If you are under sixteen (16), please do not attempt to fill out our forms or send any Personal Data about yourself to us. If Teleaze learns that we have collected Personal Data from a child under age sixteen (16), Teleaze will delete that information as quickly as possible.

9. Privacy Policy Updates

9.1. Teleaze reserves the right to update this Policy to reflect changes to Teleaze's information practices. Teleaze will provide notice of such changes by updating the effective date of this Policy. Teleaze encourages you to review this Policy periodically for any changes.

9.2. Any changes to this Policy will be effective immediately upon posting on this page, with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].